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FAQs

How can I help make my first visit go smoothly?

For your convenience, you may download the paperwork (below) and complete it prior to your appointment. This will ensure you are seen in a timely manner and allow the therapist time to complete a thorough evaluation.

How will I know if my insurance covers my therapy?

PT@acac is a provider with all major insurance companies. As a courtesy we will verify physical therapy benefits prior to your initial evaluation and obtain authorization if needed. We file insurance claims for each date of service and claims are reviewed and reimbursed according to the terms of your insurance policy. You will be informed of your financial responsibility at your first appointment. All Co-pays or Co-insurance is expected at CHECK IN for each appointment. Billing is managed by BMS Billing Services.

How long is each appointment?

Each appointment is approximately one hour.

What should I wear? 

Wear anything comfortable that allows you freedom of movement.

How man appointments will I need? 

The number of treatments per week and total number of weeks will be determined by your Physical Therapist following the initial evaluation.


What happens if I can’t make my session?

A $30 fee will be charged for all cancellations and no shows without 24 hour notification.

 

I notice you offer child care while I am getting my treatment. How does that work?

Patients may use the ACAC Kids Zone for childcare during the time of their PT@acac appointment, as long as the Kids Zone hours coincide with the time of the appointment. Patients who are ACAC members may use the Kids Zone on the same terms as dictated by their current membership status with ACAC.

Patients who are not ACAC members may pay the guest rate for Kids Zone childcare during their visit to PT@acac. Please call Member Services at Albemarle Square or Downtown to confirm KidsZone operating hours, fees, etc. Please mention that you are a patient at PT@acac when you call.

Private Treatment Rooms Warm Water Therapy Pools 1/12 & 1/14 mile Indoor Walk/Jog Tracks
Latest Exercise Equipment Specialized training areas for PT clients Childcare available the day of your
appointment